How do I place an order?
Simply browse our website, select the products you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout, where you’ll enter your shipping information and payment details.
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Order & Shipping
How much does shipping cost?
We offer two shipping options:. Standard Insured Shipping – $4.78. Prioritized & Insured Shipping – $7.68. Both options include insurance for your order, ensuring it arrives safely. If you need your order processed faster, we recommend the Prioritize
What are the shipping options?
🌍 Worldwide Shipping at Ascily. At Ascily, we are committed to delivering to customers around the world! However, due to high shipping costs, we are unable to ship to certain countries at this time. 📍 We currently ship to:. ✅ USA. ✅ Canada. ✅ All c
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also track your order status by visiting your account or checking the link in your shipping confirmation email. You may also track your order here.
Do you ship internationally?
Yes, we ship to a variety of countries. During checkout, you’ll be able to select your country and view available shipping methods and costs. 😊
Where is my order confirmation email?
We know how important it is to receive your order confirmation right away, and we’re here to help if you haven't received it yet!. First, check your spam or junk folder—sometimes emails can end up there. If it’s not there, it's possible the email add
Can I still cancel my order?
We work hard to process and ship your orders as quickly as possible, which means once your order is placed, it's usually already in the packing or shipping process. Because of this, cancellations are not possible. We totally get that this can be frus
Where is my shipping confirmation?
We totally understand how important it is to keep track of your order. Once your order is on its way, we’ll send you an automatic shipping confirmation email with all the tracking details you need. If it’s not in your inbox, please take a quick look
Why is there no information on my tracking number?
We totally understand that tracking info is super important! Sometimes, there can be a delay in the system updating with tracking details after your order has shipped. This is often due to the shipping carrier taking a little time to process the info
Where do you ship your orders from?
We ship from multiple locations around the world, including warehouses in the UK, Germany, and Asia. This allows us to quickly fulfill your order, even if one warehouse is out of stock—we’ll send your items from another location to get them to you as